Privacy Policy

Service Soar — Last updated: 29 August 2026

This Privacy Policy explains how Service Soar ("we", "our", "us") collects, uses, stores, and protects your personal data when you use our mobile application and website. We are committed to safeguarding your privacy in compliance with the EU General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018, and Google Play's user data policies.

1. Account Creation

When you create a Service Soar account, we collect your email address, full name, and authentication identifiers. This information is required to identify you, secure your account, and provide access to the app's features. Account creation is processed under the legal basis of contract performance (GDPR Art. 6(1)(b)).

2. Profile Information

If you choose to set up a public profile (as a service provider, seeker, or seller), we may collect optional information you provide, including your business name, trade type, location, phone number, photo, bio, certifications, hourly rates, service categories, and social links. You may edit, hide, or remove this information at any time from your profile settings.

3. Messaging & Chat Data

Messages exchanged between you and other users (text, attachments, booking requests, quotes) are stored on our secure servers so that conversations can be displayed across your devices. Messages are visible only to participants of the conversation and to authorised platform administrators for safety, moderation, and dispute resolution purposes.

4. Uploaded Images & Videos

Photos, videos, reels, and documents you upload (profile pictures, portfolio work, marketplace listings, review photos, ID/insurance documents) are stored on encrypted cloud storage. Public uploads are visible to other users; private uploads (e.g. ID documents for verification) are accessible only to authorised verification staff and are deleted once verification is complete or no longer required.

5. Location Data

Why we request your location: Service Soar requests access to your device's location solely to help you discover and connect with local service providers in your area. Your location is never shared publicly or sold to third parties.

How your location is used — specific examples:

  • Finding nearby tradespeople: When you search for a plumber, electrician, or cleaner, we use your current location to display service providers working closest to you — for example, showing all plumbers within a 10-mile radius of your home.
  • Distance indicators: Provider cards show the approximate distance from your location (e.g. "2.3 miles away") so you can choose the most convenient option.
  • Marketplace listings: When browsing local classified ads or marketplace items, your location helps surface listings near you — for example, showing second-hand furniture for sale within your county.
  • Auto-filling your location on project posts: When you post a job (e.g. "need a roofer"), your location is pre-filled to help tradespeople in your area identify and respond to relevant jobs.

When location is accessed: Location is only requested when you actively use a location-dependent feature (e.g. tapping "Find Near Me"). It is not accessed in the background.

Your control: You can deny or revoke location permission at any time in your device Settings → Service Soar → Location. The app will continue to function; however, distance-based search and nearby results will not be available.

6. Analytics & Usage Data

We collect anonymised technical and usage information including device type, browser, IP address, app version, page interactions, error logs, and feature usage. This helps us improve performance, fix bugs, and prevent abuse. We may use Google Analytics, Hotjar, or similar tools, configured to respect cookie consent preferences. You can opt out via your device or cookie settings at any time.

7. Authentication

Authentication is handled securely by the Base44 platform using industry-standard token-based sessions. We do not store passwords in plain text. Authentication tokens are short-lived and are tied to your device and session. You can sign out of all devices at any time from your account settings.

8. Payment Processing

All payments, subscriptions, escrow funding, and payouts are processed by Stripe and Stripe Connect. We do not store your full card number or banking credentials on our servers. Stripe processes payment data under its own privacy policy (stripe.com/privacy) and is PCI-DSS compliant. We retain only minimal payment metadata (transaction ID, amount, status) needed for invoicing, refunds, and accounting obligations.

9. User-Generated Content

Reviews, ratings, comments, projects, marketplace listings, reels, posts, and proposals you create are stored and may be publicly visible according to the visibility settings of each feature. You retain ownership of your content but grant Service Soar a non-exclusive licence to display, distribute, and back up that content as needed to operate the platform. You may edit or delete your content at any time.

10. Data Storage & Security

Your data is stored on secure servers operated by the Base44 platform within the European Economic Area where possible. We use TLS encryption in transit, encryption at rest for sensitive fields, role-based access controls, audit logging, and regular security reviews. While no system is perfectly secure, we work continuously to protect your information from unauthorised access, disclosure, alteration, or destruction.

11. Account Deletion Requests

You have the right to request deletion of your account and associated personal data at any time. You can submit a deletion request from the in-app Account & Data Deletion page, or by emailing us. We will process valid deletion requests within 30 days as required by GDPR. Some data may be retained where legally required (e.g. tax records, fraud prevention, dispute resolution), but will be deleted once retention obligations expire.

12. GDPR Rights (EU / Ireland)

If you are located in Ireland, the EU, or the EEA, you have the following rights under the General Data Protection Regulation (GDPR): right of access, rectification, erasure ('right to be forgotten'), restriction of processing, data portability, objection to processing, and the right to lodge a complaint with the Irish Data Protection Commission (dataprotection.ie). To exercise any right, contact us at the email below. We will respond within one calendar month.

13. Children's Privacy

Service Soar is not directed at children under 16. We do not knowingly collect personal data from children under 16 without verifiable parental consent. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

14. Contact Us

For privacy questions, GDPR requests, or to exercise any of your rights:

Email: admin@servicesoar.com

Support: admin@servicesoar.com

Data Controller: Service Soar, Ireland

By using Service Soar, you acknowledge that you have read and understood this Privacy Policy.